World of Hyatt is sending its members an email sharing the actions Hyatt is taking to care for World of Hyatt members and guests during this difficult time…
Waiving change and cancellation fees through June 30, 2020
We are adjusting our policies to allow for flexibility regarding travel at this time by extending our cancellation fee waivers through June 30, 2020. See below for details:
- Existing reservations for upcoming travel through June 30, 2020: All existing reservations (booked April 1 or before) for arrivals through June 30, 2020 can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations.
- New reservations for any future travel: With some very limited exceptions noted below, reservations booked between April 2, 2020 and June 30, 2020 – for any future arrival date – can be changed or cancelled at no charge up to 24 hours before your scheduled arrival. This includes Advance Purchase Rate reservations. The only exceptions are reservations booked after April 1, 2020 at Destination Residences and Special Events Rate reservations booked after April 1, 2020. The cancellation policies for a Special Event Rate will be noted in the rate’s Rate Rules section when booking.
Extending World of Hyatt loyalty program benefits
We are closely listening to our World of Hyatt members and using feedback to continually evaluate ways to flex the program. To advance care and give members one less thing to worry about during this incredibly challenging time, World of Hyatt benefits will be extended in the following ways for all members globally:
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- More time to use points: We are suspending the forfeiture of points through December 31, 2020. As a reminder, our general policy is that points do not expire, but they will be forfeited if a member’s account is inactive for 24 months.
- More time to use earned awards: All unused Free Night, Suite Upgrade or Club Lounge Access awards with expiration dates between March 1, 2020 and December 31, 2020 will be extended to December 31, 2021. This includes existing awards and awards that may be earned throughout this year with a 2020 expiration date. The award extension will be generated by World of Hyatt – members do not need to take action. Awards that expired between March 1 and March 31, 2020 will be replaced with new awards on April 20, 2020. All other qualifying, unused awards will be updated by the 20th day of the month in which the award would have originally expired.
- More time for elite members to enjoy their status and benefits: Status and benefits will be extended for all existing elite members without having to re-qualify. This means that whatever your status was as of March 31, 2020 – whether Discoverist, Explorist or Globalist – it will be automatically updated to reflect a February 28, 2022 expiration date. All elite tier extensions should be reflected in members’ accounts no later than April 15, 2020.