UPDATE AS OF 4/23-Membership Status-Your IHG Rewards Club status will be automatically extended through January 2022.
IHG Rewards Club is sending its members an email sharing the actions IHG is taking to care for IHG Rewards Club members and guests during this difficult time. One thing not addressed in this latest email which was emailed out previously was information on anniversary night certificates earned through IHG Rewards Club credit cards. As for that info, IHG is extending the expiration date of anniversary certificates that are set to expire in 2020.
Certificates expiring from March 1, 2020 can now be used through December 31, 2020. Certificates issued in 2020 will have an 18-month redemption time period.
As for the latest email, it generally reads as follows:
Cancellation Policy & Booking Flexibly
Most of our members and guests simply cannot travel right now and our goal is to offer you flexibility for the plans you already had in place, as well as plans you may want to make for the future:
- We have updated our cancellation policy for existing bookings (bookings made through April 6) which can now be changed or cancelled for stays through June 30, 2020.
- You can read the full details of our policy here. To change or cancel your reservation visit Manage Your Stay or call our Reservations and Customer Care team.
- If you are looking ahead, we want to give you the confidence and flexibility to book with IHG. Our new Book Now, Pay Later rate offers both flexibility and savings – including no deposit and cancellations up to 24 hours before your stay, meaning travel planning is commitment free. Read all about this and our other flexible rates here.
- As an IHG Rewards Club member, you also benefit from our Member Exclusive Rates that give you additional savings.
IHG Rewards Club Update
We are committed to supporting our members to manage their loyalty activity:
- Last month we announced we have reduced the Elite membership criteria required (nights or points) this year. You can view the new requirements here.
- We also want to remind you of a unique benefit of our program – points never expire for all members with Elite status (Gold Elite, Platinum Elite, and Spire Elite).
- For Club members points only expire after 12 months of inactivity. So, for members with points due to expire from April 1 we are extending the expiration date to December 31, 2020.
- In addition, there are many ways to keep your account active, including donating your points to our True Hospitality for Good partner, the International Federation of Red Cross and Red Crescent Societies, which have activated a COVID-19 fund to provide medical assistance for those in need.
- Read a full update on our loyalty changes here – including information on anniversary night certificates earned through IHG Rewards Club credit cards in the US and UK.