The Points Mom

Amex Did Not Give Rob The Same Retention Offer As They Gave Me To Keep The Amex SPG Card

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Learn About the Starwood Preferred Guest Program Here
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Apply For The American Express Starwood Preferred Guest Card Here

The $95 annual fee became due on Rob’s personal American Express Starwood Preferred Guest card.  He never uses this card because we use my Amex SPG Business card or my Amex SPG personal card when we choose to use a Starwood card.

Recall back in March, my $95 annual fee on my own personal card became due and I called Amex to cancel it. A retention representative offered me a $100 statement credit to keep the card with nothing to do on my end. It negated my $95 fee and I jumped at the offer.

I thought that when Rob called to cancel his card, he would have received the same retention offer.  No such luck, there were no rendition offers available and we ultimately canceled Rob’s card.  🙁  Note however, before I canceled, I asked Amex to move Rob’s SPG credit line to his no fee Hilton Honors because I did not want him to lose that line of credit and take a further (temporary) hit to his credit score.  This credit transfer was immediate.

Not sure why the ultimate result was different for rob and myself.  At least we didn’t lose both cards.