The Points Mom

I Just Scored 2,500 Chase Ultimate Rewards Points With A Phone Call

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I usually activate my 5% quarterly Freedom bonus, the first day I can do so.  That way, I am guaranteed getting the points.  However, last quarter, I forgot to activate in March for the 2nd quarter bonus and did not remember until June.  I had been using my Chase Freedom card at grocery stores for April and May because that was one of the 2nd quarter bonus categories.  I thought I was getting the 5 points per $1 spent.

Recall, last quarter, you were able to activate your 5% cash back/5 Ultimate Rewards points per $ spent in bonus categories on your Chase Freedom card by June 14, 2016.  Luckily, I realized, before the June 14 deadline, that I had not activated and did so.

Luckily again, Chase is quite specific in that no matter when you activate as long as it’s by a certain date (in my case June 14, 2016), you will get your bonus points retroactively for all of your bonus category shopping.

I waited to see my points appear retroactively on my statement.  They did not appear on my May statement.  I called.  The Chase rep assured me they would appear on my June statement.  They did not.  I called again.  Once again, I was told the retroactive points would appear on my July statement.  Once again, the Chase rep was wrong.  I got my August statement yesterday.  Guess what?  The retroactive Chase points have still not posted.

I called again.  I got a very nice man on the phone who “put in an escalation” so that the matter would quickly be resolved.  I await for the resolution and will update this post accordingly.  I am confident I will receive these retroactive points.

IMG_3311In the meantime, the rep was so apologetic that I had to call in so many times to fix this issue that he gave me 2,500 goodwill points.  This is just one more example of a rewards windfall.  Thx Chase!

Update-On July 27th, I received 5,665 Chase Ultimate Rewards points into my account for the retroactive bonus points from the 2nd quarter.  Thx for the resolution Chase!

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